Shipping & Delivery Policy

Last Updated: September 20, 2026

At NUTRITION EDGE, we aim to process and deliver your orders safely and efficiently. This Shipping & Delivery Policy explains our order-processing timelines, shipping options, delivery estimates, tracking process, and procedures for delivery-related issues.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful order placement and payment verification, excluding Sundays and public holidays.

Order processing time is separate from the delivery/transit time mentioned below.

Once your order is successfully placed, you will receive an order confirmation through your registered contact details.

After your order has been dispatched, you will receive a shipping confirmation and tracking information, where available.

Orders may take additional processing time during major sales, promotional periods, holidays, or circumstances beyond our reasonable control.

2. SHIPPING METHODS AND CHARGES

Standard Delivery — India

Estimated delivery: 3–5 business days after dispatch

Shipping charge: ₹50 flat rate

Free shipping: Available on orders above ₹1,000, subject to the applicable terms displayed at checkout.

Express Delivery — India

Estimated delivery: 1–2 business days after dispatch

Shipping charge: ₹150 flat rate

Express delivery availability may vary depending on the delivery location and courier service.

Cash on Delivery (COD)

Where COD is available, an additional ₹30 COD fee may apply.

COD availability may depend on the delivery location, order value, courier service, and other operational conditions.

The final shipping and applicable charges payable for an order will be displayed during the checkout process.

3. DELIVERY TIMELINES

All delivery timelines are estimated and are calculated from the date of dispatch unless otherwise stated.

Actual delivery time may vary depending on:

Delivery location;
Courier service availability;
Weather conditions;
Public holidays;
Transportation disruptions;
Local restrictions;
Incorrect or incomplete address information;
Customer availability;
High-volume periods;
Natural events; or
Other circumstances beyond our reasonable control.

An estimated delivery date is not a guarantee of delivery on that exact date.

4. SHIPMENT TRACKING

Once your order has been dispatched, tracking information will generally be sent to your registered email address, mobile number, or other contact details provided during checkout.

You may use the tracking number on the applicable courier partner’s tracking system to check the shipment status.

Tracking information may take some time to become active after dispatch.

NUTRITION EDGE is not responsible for temporary delays or inaccuracies in third-party courier tracking information.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and valid contact number at the time of placing an order.

Please carefully check:

Name;
House/flat number;
Street/locality;
City;
State;
PIN code; and
Contact number.

NUTRITION EDGE is not responsible for delivery failure, delay, additional shipping costs, or return-to-origin shipments caused by an incorrect, incomplete, or inaccessible address or incorrect contact information provided by the customer, subject to applicable law.

6. FAILED OR REFUSED DELIVERY

A delivery may fail or be returned to NUTRITION EDGE if:

The address provided is incorrect or incomplete;
The recipient is repeatedly unavailable;
The customer refuses delivery;
The courier is unable to contact the recipient;
Delivery access is unavailable; or
Other circumstances attributable to the customer prevent delivery.

Where appropriate, NUTRITION EDGE may contact the customer to arrange re-delivery.

Additional shipping or re-delivery charges may apply where the failed delivery resulted from information or circumstances attributable to the customer, subject to applicable law.

7. DELAYED, LOST OR STUCK SHIPMENTS

If a shipment appears delayed, stuck in transit, or lost, please contact us at:

Phone: +91 9896278735

Email: support@nesupps.com

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

Courier investigations may require additional time depending on the circumstances.

Where a shipment is confirmed as lost or otherwise cannot be delivered, NUTRITION EDGE will provide an appropriate resolution in accordance with applicable law and our applicable policies.

8. DAMAGED OR TAMPERED PACKAGES

If you receive a package that appears visibly damaged, opened, leaking, tampered with, or otherwise compromised, please:

Take clear photographs of the outer package and shipping label;
Record an unboxing video where possible;
Photograph the product and inner packaging; and
Contact NUTRITION EDGE as soon as reasonably possible.

If a supplement or other product appears damaged or compromised, do not consume or use the product until the matter has been reviewed.

Customers should retain the product, packaging, labels, seals, and shipping materials until the issue has been resolved.

For return, replacement, or refund eligibility, please refer to our Refund, Return & Cancellation Policy.

9. WRONG OR MISSING PRODUCT

If you receive a product different from the product ordered, or a product appears to be missing from your shipment, please contact us within 7 days of delivery.

Please provide:

Order number;
Photographs of the package;
Shipping label;
Products received; and
Unboxing video or other reasonable evidence where available.

We will review the matter and, where the claim is verified, provide an appropriate resolution in accordance with our Refund, Return & Cancellation Policy and applicable law.

10. DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending on their operational procedures and the delivery location.

Customers should remain available at the provided address and respond to reasonable calls or delivery notifications from the courier.

NUTRITION EDGE is not responsible for delivery failure caused by the recipient’s unavailability or failure to cooperate with reasonable delivery attempts.

11. SHIPPING TO INDIA

NUTRITION EDGE currently ships products within India only.

Shipping availability may vary depending on the delivery PIN code and courier coverage.

If a particular location is not serviceable, we may be unable to accept or fulfil an order for that location.

12. INTERNATIONAL SHIPPING

NUTRITION EDGE currently does not offer international shipping.

If international shipping is introduced in the future, the applicable destinations, shipping charges, delivery timelines, customs requirements, duties, and other terms will be published on the Website.

13. FORCE MAJEURE

Delivery or processing may be delayed by circumstances beyond our reasonable control, including:

Natural disasters;
Severe weather;
Floods or fires;
Government restrictions;
Transportation disruptions;
Strikes;
Public emergencies;
Network or technical failures;
Courier disruptions; or
Other circumstances beyond our reasonable control.

In such circumstances, NUTRITION EDGE will make reasonable efforts to process and deliver orders as soon as practicable.

14. SHIPPING POLICY AND OTHER POLICIES

This Shipping & Delivery Policy should be read together with our:

Terms & Conditions
Refund, Return & Cancellation Policy
Privacy Policy

Where a delivery issue results in a return, replacement, exchange, or refund, the applicable terms of our Refund, Return & Cancellation Policy will apply, subject to applicable law.

15. CONTACT US

For questions or concerns regarding shipping and delivery, please contact:

NUTRITION EDGE

Phone: +91 9896278735

Email: support@nesupps.com

Website: https://nesupps.com/

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India