Refund and Returns Policy

Last Updated: September 20, 2026

At NUTRITION EDGE, we are committed to providing genuine and high-quality nutrition and supplement products. Due to the consumable nature of our products and the importance of product hygiene, safety, authenticity, and storage conditions, we maintain a limited return and refund policy.

This policy explains the circumstances under which a product may be returned, replaced, exchanged, or refunded when purchased through https://nesupps.com/.

By placing an order with NUTRITION EDGE, you acknowledge and agree to this policy, subject to any rights or remedies that cannot legally be excluded under applicable law.

1. RETURN WINDOW

Customers may raise a return, replacement, exchange, or refund request within 7 days from the date of delivery.

Requests received after the 7-day period may be rejected unless the issue is covered by a mandatory right or remedy under applicable law.

The 7-day period begins from the date on which the order is recorded as delivered by the applicable delivery or logistics service.

2. ELIGIBLE REASONS FOR RETURN OR REPLACEMENT

NUTRITION EDGE may accept a return, replacement, exchange, or refund request in the following circumstances:

  • The wrong product was delivered.

  • The product was received damaged.

  • The product has a genuine manufacturing defect.

  • The product is defective or otherwise does not conform to the product ordered.

  • The product received is materially different from the description, specifications, or characteristics represented on the Website.

  • The product is received in a condition that makes it unsuitable for its intended use due to an issue attributable to NUTRITION EDGE or the relevant delivery process.

All claims are subject to verification.

NUTRITION EDGE does not provide returns merely because a customer has changed their mind, ordered the wrong product, does not like the product, no longer requires the product, or has purchased the product elsewhere.

This restriction does not affect any remedy that is required under applicable law.

3. HOW TO RAISE A RETURN OR REFUND REQUEST

Customers must contact NUTRITION EDGE within the applicable 7-day period.

The customer must provide:

  • Order number;

  • Customer name;

  • Registered mobile number or email address;

  • Reason for the return request;

  • Clear photographs of the product and packaging; and

  • A clear unboxing video, wherever available and applicable, showing the opening of the package and the condition of the product received.

For claims involving damage, shortage, leakage, tampering, incorrect products, or visible packaging issues, an unboxing video may be required as part of the verification process.

Customers are strongly advised to record a continuous unboxing video from the point at which the sealed package is opened until the product and its contents are fully visible.

Where sufficient photographic or other evidence independently establishes the issue, NUTRITION EDGE may consider the claim based on the available evidence.

Failure to provide requested evidence may result in the claim being rejected where NUTRITION EDGE is reasonably unable to verify the alleged issue.

4. PRODUCT AND PACKAGING MUST BE PRESERVED

Customers must retain the product, original packaging, labels, seals, batch/lot information, invoice, and any other material supplied with the order until the return or refund request has been completely resolved.

Customers should not dispose of, alter, open, consume, modify, relabel, or otherwise tamper with the product while a return or refund claim is under review.

Where a product is required to be returned, it must be returned in the condition specified by NUTRITION EDGE during the return process.

5. VERIFICATION AND APPROVAL

Every return, exchange, replacement, or refund request is subject to verification by NUTRITION EDGE.

Verification may include review of:

  • Order records;

  • Delivery records;

  • Photographs;

  • Unboxing video;

  • Product packaging;

  • Batch or lot information;

  • Product condition;

  • Manufacturing information;

  • Courier records;

  • Customer-provided information; and

  • Other evidence reasonably required to determine the validity of the claim.

Submitting a return request does not automatically mean that the return or refund has been approved.

NUTRITION EDGE reserves the right to reject claims that are found to be false, unsupported, inconsistent with the order records, caused by customer misuse, or otherwise outside the scope of this policy, subject to applicable law.

6. OPENED OR USED SUPPLEMENTS

Due to hygiene, safety, product-integrity, and storage considerations, opened or used supplements are generally not eligible for return or refund merely because the customer has changed their mind, does not want the product, ordered the wrong product, or is dissatisfied with the purchase for a reason unrelated to a product defect or incorrect delivery.

However, if an opened product is alleged to be defective, damaged, contaminated, incorrect, or otherwise subject to a legally applicable remedy, NUTRITION EDGE may request appropriate evidence and inspect or verify the claim.

Nothing in this section is intended to exclude a remedy that cannot legally be excluded.

7. NON-RETURNABLE CIRCUMSTANCES

Subject to applicable law, returns or refunds may be rejected where:

  • The product has been opened or consumed without an eligible product issue;

  • The product was damaged after delivery due to misuse, negligence, improper handling, or improper storage;

  • The product has been tampered with, altered, relabelled, or modified;

  • The product has been transferred or resold by the customer;

  • The original packaging, labels, seals, batch/lot information, or other required evidence is missing;

  • The customer cannot provide reasonable proof of purchase;

  • The claim is raised after the applicable 7-day period;

  • The issue is caused by incorrect storage after delivery;

  • The customer ordered the wrong product;

  • The customer has changed their mind;

  • The customer no longer wants the product;

  • The customer does not like the taste, flavour, texture, or personal experience of a product, where the product otherwise conforms to its description and specifications;

  • The customer has failed to follow the product’s stated usage or storage instructions; or

  • The claim is determined to be fraudulent, abusive, or unsupported by reasonable evidence.

8. RETURN SHIPPING COST

Unless otherwise required by applicable law, the customer will be responsible for the cost of returning a product where the return is requested for a reason attributable to the customer, including change of mind, incorrect product ordered, or other non-defect-related reasons.

Where NUTRITION EDGE confirms that the return is due to:

  • Wrong product delivered by NUTRITION EDGE;

  • Product damaged before or during delivery;

  • Confirmed manufacturing defect; or

  • Another issue attributable to NUTRITION EDGE,

NUTRITION EDGE will generally arrange or bear the reasonable return shipping cost.

Return shipping arrangements must be approved by NUTRITION EDGE before the customer sends a product back.

Customers should not independently ship products to an address without receiving return instructions from NUTRITION EDGE.

Unauthorized returns may not be accepted.

9. EXCHANGE OR REPLACEMENT

Where a return claim is approved, NUTRITION EDGE may provide:

  • Replacement of the same product;

  • Exchange for an equivalent product, where agreed;

  • Refund to the original payment method; or

  • Another appropriate remedy, where required or permitted by applicable law.

The available remedy may depend on product availability, the nature of the issue, and the circumstances of the claim.

If the same product is unavailable, NUTRITION EDGE may offer an appropriate alternative or refund, subject to applicable law.

10. EXCHANGE TIMELINE

For an approved replacement or exchange, the replacement product will generally be dispatched within 2–3 business days after verification and approval.

The replacement is typically delivered within 5–7 business days, depending on the customer’s location, courier availability, and other logistical circumstances.

These are estimated timelines and may vary due to circumstances outside our reasonable control.

11. REFUND PROCESS

Where a refund is approved, NUTRITION EDGE will generally initiate the refund within 5–7 business days after completion of the applicable verification and approval process.

Refunds will generally be made to the original payment method used for the order.

The time required for the refunded amount to appear in the customer’s bank account, card account, UPI account, or other payment account may vary depending on the relevant bank, payment gateway, card issuer, or payment service provider.

NUTRITION EDGE does not control the processing time of third-party banks or payment service providers.

12. CANCELLATION POLICY

Orders cannot be cancelled once placed.

Because orders may be processed for fulfilment immediately after placement, customers are advised to carefully verify their product selection, quantity, shipping address, contact details, and other order information before completing the purchase.

Once an order has been placed, NUTRITION EDGE may begin processing, packing, invoicing, or dispatching the order.

Accordingly, cancellation requests after order placement will generally not be accepted.

If an order cannot be fulfilled by NUTRITION EDGE due to product unavailability, operational reasons, or another circumstance attributable to NUTRITION EDGE, an appropriate remedy, including refund where applicable, will be provided.

Nothing in this section is intended to exclude any cancellation, refund, or other remedy that is mandatorily available to a consumer under applicable law.

13. WRONG PRODUCT DELIVERED

If you receive a product different from the product ordered, please contact NUTRITION EDGE within 7 days of delivery.

The customer should provide:

  • Order number;

  • Photograph of the product received;

  • Photograph of the shipping label;

  • Photograph of the packaging; and

  • Unboxing video, where available or reasonably required for verification.

The incorrect product should be kept unused and in its original condition until further instructions are provided.

If the claim is verified and approved, NUTRITION EDGE will arrange the appropriate replacement, exchange, or refund.

14. DAMAGED PRODUCT

If a product arrives visibly damaged, leaking, broken, tampered with, or otherwise compromised, customers should contact NUTRITION EDGE as soon as reasonably possible and within the 7-day return period.

Customers should:

  • Photograph the outer package;

  • Photograph the shipping label;

  • Photograph the damaged product;

  • Photograph the inner packaging; and

  • Provide an unboxing video where available.

Customers should not consume or use a product that appears damaged or compromised.

If the claim is verified and approved, NUTRITION EDGE will provide an appropriate replacement, exchange, or refund.

15. MANUFACTURING DEFECT

If a customer believes that a product has a manufacturing defect, the customer must contact NUTRITION EDGE within the applicable return period and provide reasonable evidence of the alleged defect.

NUTRITION EDGE may inspect the product, packaging, batch information, photographs, videos, or other relevant evidence before approving a replacement or refund.

A manufacturing defect does not include damage caused by:

  • Improper storage;

  • Exposure to unsuitable temperature or moisture;

  • Mishandling;

  • Tampering;

  • Modification;

  • Normal product characteristics;

  • Failure to follow product instructions; or

  • Other circumstances occurring after delivery that are attributable to the customer.

16. FAILED OR REFUSED DELIVERY

If an order is returned to NUTRITION EDGE because of:

  • Incorrect or incomplete address provided by the customer;

  • Customer being unavailable to receive the order after reasonable delivery attempts;

  • Customer refusing delivery without a valid reason; or

  • Other circumstances attributable to the customer,

NUTRITION EDGE may contact the customer regarding re-shipment.

Any additional shipping or re-delivery charges, where applicable, may be payable by the customer.

Any refund in such circumstances will be subject to the applicable circumstances, shipping costs already incurred, and applicable law.

17. FRAUDULENT OR ABUSIVE CLAIMS

NUTRITION EDGE takes product-return and refund fraud seriously.

We may investigate claims involving:

  • Repeated or suspicious return requests;

  • False damage claims;

  • False claims regarding missing products;

  • Manipulated photographs or videos;

  • Product substitution;

  • Return of a different product from the one supplied;

  • Tampering with products or packaging;

  • False delivery claims; or

  • Other suspected misuse of the return or refund process.

Where a claim is found to be fraudulent, misleading, abusive, or unsupported by reasonable evidence, NUTRITION EDGE may reject the claim and may take other appropriate action permitted by law.

Nothing in this section is intended to restrict a genuine consumer claim or any remedy available under applicable law.

18. GRIEVANCE REDRESSAL

For complaints relating to returns, refunds, exchanges, cancellations, delivery, or other consumer issues, customers may contact our designated grievance officer.

Designation: Grievance Officer

Email: support@nesupps.com

Phone: +91 9896278735

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India

NUTRITION EDGE will acknowledge and address consumer grievances in accordance with applicable law.

19. CONTACT US

For return, replacement, exchange, refund, cancellation, delivery, or order-related assistance:

NUTRITION EDGE

Phone: +91 9896278735

Email: support@nesupps.com

Website: https://nesupps.com/

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India

20. CHANGES TO THIS POLICY

NUTRITION EDGE may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable laws and regulations.

The updated version will be published on the Website with a revised “Last Updated” date.

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