Terms & Conditions

Last Updated: September 20, 2026

These Terms & Conditions (“Terms”) govern your access to and use of https://nesupps.com/ (the “Website”) and your purchase of products from NUTRITION EDGE (“NUTRITION EDGE”, “we”, “us”, or “our”).

By accessing the Website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

These Terms should be read together with our Privacy Policy, Shipping & Delivery Policy, and Refund, Return & Cancellation Policy.

Nothing in these Terms is intended to exclude or restrict any consumer right or legal remedy that cannot legally be excluded under applicable law.

1. BUSINESS INFORMATION

Business Name: NUTRITION EDGE

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India

Phone: +91 9896278735

Email: support@nesupps.com

Website: https://nesupps.com/

2. ELIGIBILITY AND LAWFUL USE

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

  • Provide false, inaccurate, or misleading information;

  • Place fraudulent or unauthorized orders;

  • Attempt unauthorized access to our Website, systems, servers, or accounts;

  • Interfere with Website security or functionality;

  • Introduce viruses, malware, or harmful code;

  • Use bots, automated tools, scraping systems, or similar methods to copy or access Website content without permission;

  • Impersonate another person or business;

  • Abuse promotional offers, coupons, discounts, or referral benefits;

  • Submit fake, misleading, or manipulated reviews;

  • Copy, reproduce, distribute, or commercially exploit our Website content without permission; or

  • Use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.

We may restrict or terminate access to the Website where reasonably necessary due to misuse, fraud, security concerns, or violation of these Terms, subject to applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

NUTRITION EDGE offers nutrition, dietary supplement, sports nutrition, wellness, and related products.

We make reasonable efforts to ensure that product descriptions, ingredients, specifications, images, prices, availability, and other information displayed on the Website are accurate and current.

However, product packaging, labels, appearance, colours, design, or other non-material details may change from time to time due to manufacturing, regulatory, packaging, or other legitimate reasons.

Customers should always read the actual product label, ingredients, warnings, usage instructions, storage instructions, batch information, and expiry/best-before information before using a product.

Where there is a difference between Website information and mandatory information or instructions appearing on the actual product packaging, customers should follow the applicable product label, subject to applicable law.

Product availability is subject to stock and may change without notice.

4. HEALTH AND SUPPLEMENT DISCLAIMER

NUTRITION EDGE products are nutritional, dietary supplement, wellness, or related products as described on the applicable product page and product label.

Unless expressly permitted and stated on the product label and under applicable law, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Customers should use products only according to the instructions, recommended serving, warnings, and precautions provided on the product packaging.

If you have a medical condition, take medication, are pregnant or breastfeeding, have allergies, or have other health concerns, consult an appropriately qualified healthcare professional before using a supplement.

Do not exceed the recommended serving unless advised by an appropriately qualified professional.

Individual results may vary. NUTRITION EDGE does not guarantee any particular weight-loss, weight-gain, fitness, health, body-composition, or performance result.

Supplements are not substitutes for a balanced diet and healthy lifestyle unless expressly stated otherwise on the product label.

NUTRITION EDGE is not responsible for problems arising from misuse, improper storage, alteration, tampering, or failure to follow product instructions, subject to applicable law.

5. ORDERS AND ACCEPTANCE

Placing an order through the Website constitutes an offer by the customer to purchase the selected products.

An automated order acknowledgement does not necessarily constitute final acceptance of the order.

An order may be accepted after applicable payment verification, product availability confirmation, and order confirmation by NUTRITION EDGE.

We may reject, restrict, or cancel an order where reasonably necessary due to:

  • Product unavailability;

  • Material pricing or product-information errors;

  • Payment failure or reversal;

  • Incorrect or incomplete customer information;

  • Suspected fraud or unauthorized activity;

  • Abuse of promotional offers;

  • Unusually large or suspicious orders;

  • Delivery restrictions;

  • Technical errors; or

  • Other legitimate circumstances permitted by applicable law.

If an accepted and paid order cannot be fulfilled by NUTRITION EDGE, an appropriate remedy, including refund where applicable, will be provided in accordance with applicable law and our policies.

6. CUSTOMER ORDER INFORMATION

Customers are responsible for providing accurate information during checkout, including:

  • Full name;

  • Mobile number;

  • Email address;

  • Billing address;

  • Shipping address;

  • Product selection; and

  • Quantity.

NUTRITION EDGE is not responsible for delivery failures or additional costs resulting from incorrect, incomplete, or outdated information supplied by the customer, subject to applicable law.

Customers should carefully review their order before completing payment.

7. PRICING AND PAYMENT

All prices are generally displayed in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, and other charges will be disclosed during the purchasing process where applicable.

We reserve the right to change prices, offers, and promotions at any time. Such changes will not ordinarily affect an order already accepted, except where correction is required because of an obvious pricing, technical, or product-information error, subject to applicable law.

Payments may be processed through authorized third-party payment gateways.

Customers must provide accurate payment and billing information.

NUTRITION EDGE does not intentionally store complete card numbers, CVV/CVC information, UPI PINs, internet-banking passwords, or similar sensitive payment authentication information on its own systems.

8. PROMOTIONS, COUPONS AND DISCOUNTS

Promotional offers, coupon codes, discounts, bundles, and other offers may be subject to additional conditions.

Unless otherwise stated:

  • Offers may have an expiry date;

  • Certain products may be excluded;

  • Coupon codes may have usage limits;

  • Multiple offers may not be combined;

  • Promotional benefits may not be transferred or resold; and

  • Fraudulent or abusive use of an offer may result in cancellation of the affected transaction.

The specific terms displayed with an offer will apply to that offer.

9. SHIPPING AND DELIVERY

Products will be shipped to the address provided during checkout.

Delivery timelines are estimates unless expressly stated otherwise and may vary because of destination, courier availability, weather, public holidays, transportation issues, regulatory restrictions, customer unavailability, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

For detailed shipping and delivery terms, please refer to our Shipping & Delivery Policy.

10. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, exchanges, replacements, and cancellations are governed by our Refund, Return & Cancellation Policy published on the Website.

Due to the consumable nature of nutrition and supplement products, specific conditions apply to opened or used products, evidence requirements, return shipping, damaged products, and other return situations.

Our standard policy provides that orders cannot be cancelled once placed, subject to applicable law and the circumstances stated in our Refund, Return & Cancellation Policy.

Customers should carefully review that policy before placing an order.

Nothing in our policies is intended to exclude a consumer remedy that cannot legally be excluded.

11. REVIEWS AND CUSTOMER CONTENT

Where the Website allows customers to submit reviews, ratings, photographs, comments, testimonials, or other content, such content must be genuine, lawful, and not misleading.

Customers must not:

  • Submit fake reviews;

  • Pretend to be another customer;

  • Manipulate ratings;

  • Make false or misleading product claims;

  • Submit unlawful, defamatory, abusive, or offensive content;

  • Upload another person’s private information without authorization; or

  • Use reviews to unfairly manipulate the reputation of NUTRITION EDGE or another business.

NUTRITION EDGE may remove or restrict content that violates these Terms or applicable law.

By submitting content that you have the right to provide, you grant NUTRITION EDGE a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business, Website, customer-service, or marketing purposes, subject to applicable law.

12. INTELLECTUAL PROPERTY

All Website content, including:

  • NUTRITION EDGE branding;

  • Logos and trademarks;

  • CoreCatalyst branding;

  • Product names;

  • Product images;

  • Photographs;

  • Text and product descriptions;

  • Graphics;

  • Videos;

  • Website design; and

  • Other original materials

is owned by or licensed to NUTRITION EDGE unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

13. THIRD-PARTY SERVICES AND LINKS

The Website may use third-party services such as payment gateways, courier and logistics providers, hosting providers, analytics services, communication platforms, and other technology providers.

The Website may also contain links to third-party websites.

Third parties may operate under their own terms and privacy policies. NUTRITION EDGE does not control independent third-party websites or services and is not responsible for their content or policies.

Where third-party service providers process information on our behalf, such processing will be subject to applicable contractual, security, privacy, and legal requirements.

14. PRIVACY

Personal information collected through the Website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the categories of information we collect, purposes of processing, sharing, cookies, security, retention, applicable rights, and how customers may contact us regarding privacy matters.

15. FRAUD, MISUSE AND ABUSE

NUTRITION EDGE may investigate transactions or activities that appear fraudulent, unauthorized, abusive, or inconsistent with legitimate use of the Website.

This may include:

  • False or repeated damage claims;

  • False delivery claims;

  • Product substitution;

  • Repeated refund abuse;

  • Coupon or promotional abuse;

  • Suspicious bulk orders;

  • Account misuse; or

  • Other suspected fraudulent activity.

Where permitted by law, we may cancel or restrict transactions associated with suspected fraud or abuse and take appropriate action.

Nothing in this section limits legitimate consumer rights.

16. WEBSITE AVAILABILITY

We make reasonable efforts to keep the Website available and functioning properly.

However, temporary interruptions may occur because of maintenance, technical problems, hosting or network failures, cybersecurity incidents, third-party service failures, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free access to the Website.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NUTRITION EDGE will not be liable for indirect, incidental, special, or consequential losses arising from:

  • Temporary Website interruptions;

  • Third-party service failures;

  • Delays caused by circumstances beyond our reasonable control;

  • Customer misuse of products;

  • Improper product storage or handling; or

  • Failure to follow applicable product instructions.

Nothing in these Terms excludes or limits any liability, statutory right, or consumer remedy that cannot legally be excluded or limited.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your:

  • Violation of these Terms;

  • Fraudulent or unlawful use of the Website;

  • Unauthorized use of another person’s account or information;

  • Misuse of the Website; or

  • Infringement of another person’s intellectual-property rights.

This provision does not apply to the extent that the relevant matter results from NUTRITION EDGE’s own unlawful conduct or concerns a right that cannot legally be waived.

19. CHANGES TO THESE TERMS

NUTRITION EDGE may update these Terms from time to time to reflect changes in our products, services, business practices, technology, or applicable law.

The updated Terms will be published on the Website with a revised “Last Updated” date.

Where a change materially affects an existing transaction, the applicable version will be determined in accordance with applicable law.

20. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of India.

NUTRITION EDGE encourages customers to contact us first to resolve complaints or disputes.

Nothing in these Terms limits any mandatory consumer protection right or statutory remedy available under Indian law.

Subject to mandatory consumer-protection laws and applicable jurisdictional rules, courts having appropriate jurisdiction in Panipat, Haryana may have jurisdiction over disputes relating to these Terms or the Website.

Consumers may retain any statutory right to approach a competent Consumer Commission or other authority having jurisdiction under applicable law.

21. GRIEVANCE REDRESSAL

For complaints or grievances relating to orders, products, delivery, returns, refunds, cancellations, or Website use, customers may contact:

Grievance Officer: [INSERT FULL NAME]

Designation: Grievance Officer

Email: support@nesupps.com

Phone: +91 9896278735

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India

We will handle grievances in accordance with applicable law.

22. CONTACT US

NUTRITION EDGE

Address:
0, 0, NUTRITION EDGE, GT Road, Near HP Petrol Pump, Sita Ram Colony, Samalkha, Panipat, Haryana – 132101, India

Phone: +91 9896278735

Email: support@nesupps.com

Website: https://nesupps.com/

© NUTRITION EDGE. All Rights Reserved.